RETURNS AND REFUNDS POLICY
We have been committed to improving the quality of products, and we are confident that our products can bring you happiness! We have always wanted you to stay in kinwoomc.com.com We guarantee that if you are not satisfied / dissatisfied with the product you receive, we will refund it within 14 days after receiving it.
We accept cancellation of orders before products or products are shipped. If the order is cancelled, you will get a full refund. If the product has already been shipped, we can't cancel the order.
1. After receiving the product, the customer has the right to request the return of the product within 14 days after receiving the product.
To qualify for return, your item must be unused and in the same state as the item you received. It must be in its original packaging. In order to complete your return, we need a receipt or proof of purchase. The transportation cost of the returned goods shall be paid by the buyer. After receiving your information package for reference and tracking number, we will refund the money in your account within 2-7 working days. (to solve your problem as soon as possible, please contact our customer service email@example.com If you have any questions about the return policy, please contact us online.)
2. If it is not the quality problem of the store products, the transportation cost at the time of purchase will not be refunded, and the transportation cost of the returned goods will be borne by the buyer. If it's a product quality problem, the freight will be borne by our store.
3. In case of free delivery, the customer will be informed of the return fee (estimated according to the cost of our own delivery to the customer)
4. After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also inform you to approve or reject the refund. If you are approved, the refund is processed within the specified period and the credit limit is automatically applied to your credit card or original payment method.
The conditions for refusing a refund are:
1. The product is damaged.
2. The product has been used.
3. Request return without contacting customer service.
Overdue repayment or loss (if any) (if any)
If you do not receive a refund, please check your bank account first.
Then contact your credit card company, your refund may take some time to be officially released. Then, contact your bank. Before a refund is posted, it usually takes some processing time. If you have completed all the steps but have not received a refund, please go to firstname.lastname@example.org Contact us.
Please contact our customer service Email to email@example.com